Terms of Service
Last Updated: 06/13/26
By purchasing, subscribing to, or using services provided by Patio Pet Patch ("Company," "we," "our," or "us"), the customer ("Customer," "you," or "your") agrees to the following Terms and Conditions.
1. Services
Patio Pet Patch provides delivery, installation, maintenance, and replacement of natural grass pet relief areas for residential customers. Service frequency may vary based on the selected subscription plan.
2. Subscription Service
Customers are enrolled in a recurring service schedule. Service fees will be charged according to the selected plan.
3. Customer Responsibilities
The Customer agrees to:
- Provide safe and reasonable access to the service location.
- Maintain a clear path to the installation area.
- Ensure pets are properly secured during scheduled service visits.
- Notify Patio Pet Patch of any changes to access instructions.
4. Pet Safety and Aggressive Animals
The Customer represents and warrants that all pets at the service location are non-aggressive and do not pose a threat to Patio Pet Patch personnel.
If a pet has any history of aggression, biting, lunging, or threatening behavior, the Customer must disclose this information before service.
All pets must be secured, kenneled, or otherwise safely contained during scheduled deliveries, installations, removals, and service visits.
Patio Pet Patch reserves the right to refuse, delay, or cancel service if a technician believes a pet presents a safety risk.
The Customer assumes full responsibility for any injury or damages caused by their pet.
5. Service Rescheduling and Skips
Customers wishing to skip, postpone, or reschedule a scheduled service must provide notice at least three (3) calendar days before the scheduled service date.
Requests made less than three (3) days before the scheduled service may be subject to service charges and may not be accommodated.
6. Equipment Ownership
Any trays, containers, frames, or equipment provided by Patio Pet Patch remain the sole property of Patio Pet Patch Company.
The Customer agrees to maintain Company-owned equipment in reasonable condition.
7. Cancellation and Tray Return
Customers may cancel service at any time by providing notice to Patio Pet Patch.
Upon cancellation, any Company-owned tray or equipment must be returned to Patio Pet Patch or made available for retrieval within seven (7) days of cancellation.
If the tray or Company-owned equipment is not returned, is unavailable for pickup, is lost, stolen, destroyed, or significantly damaged beyond normal wear and tear, the Customer agrees to pay a replacement fee of $150.00.
This fee may be charged to the payment method on file.
8. Access Failure
If Patio Pet Patch arrives for a scheduled service and is unable to access the property or service area due to locked gates, inaccessible patios, unsecured pets, or other circumstances beyond our control, Patio Pet Patch may charge a missed service fee and/or reschedule the service.
9. Natural Product Disclaimer
Grass is a living product. Appearance, color, lifespan, and performance may vary due to weather, sunlight, watering, pet usage, and other environmental factors.
10. Limitation of Liability
To the maximum extent permitted by law, Patio Pet Patch shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its products or services.
The Customer's sole remedy for any claim related to services shall not exceed the amount paid for the most recent service period.
11. Changes to Terms
Patio Pet Patch reserves the right to modify these Terms and Conditions at any time. Updated terms will become effective upon posting to the Company's website or providing notice to customers.
12. Acceptance
By purchasing, subscribing to, or using Patio Pet Patch services, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.